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FAQ's

Who owns the apartments? - All the apartments are privately owned by individual owners. We act on behalf of the owners. We visit all the apartments to determine the quality and facilities within the apartment honestly reflects what is advertised.


How do I know whether my online booking has been successful? - If the details of the apartment on the site indicates that it can be immediately booked online (Guaranteed Availability) then once you complete all the booking and payment details, and your credit/debit card payment has been accepted, then you will receive an immediate confirmation email automatically generated by the booking system confirming the booking.


What is the difference between Guaranteed Availability and Unconfirmed Availability? - Guaranteed Availability are apartments instantly bookable online offering guaranteed availability. Unconfirmed Availability are apartments offering availability that needs to be checked with the owner before a firm booking can be made. This can be carried out online within at least 12 hours. You will receive an email indicating that the availability will be checked with the owner and that you will receive a email confirming if the apartment is available. If available you will be advised of the booking process.


How do I know my payment is secure? - All our online payments are processed by Secure Trading (see Securetrading.com) Secure Trading is the largest independent UK internet payment service provider. They process all the major credit and debit cards through the main high street banks and have achieved full Payment Card Industry (PCI) Security Standard compliance.


Once I paid my 30% deposit what happens then? - Once the 30% deposit is paid, which reserves your apartment, you will be contacted by email within 48 hours indicating how to pay the balance and by what date.The balance can be paid by credit card or cheque.


Can I make online booking 24 hours a day? Yes, bookings can be made immediately online 24 hours a day using our online booking system. Follow the instructions to the right of each page on this site to find the apartment that will suit your requirements and book it online - you will receive an immediate confirmation email.


We want advice about Bulgaria, Sunny Beach, the complexes, and the areas surrounding the complexes before we decide - We have detailed knowledge of Sunny Beach, the attractions in the areas surrounding the complexes, as well as the complexes themselves. Therefore we can provide you with all the information you need about the area to help you to make your decision ... and make the most of your holiday


How can we guarantee that the apartments will be clean and ready for us to use? We require all our apartments to be managed by reputable Property Management Companies to make sure that all the apartments are fully prepared for your stay


We are travelling with more than one family so would like to have apartments close to each other - More than one family? - no problem. We can advise you on the apartments located close to each other so you can really enjoy your holiday together and don't feel split up


What about the rental prices? Are they more expensive than on other sites? - Our rental prices fully reflect the prices found elsewhere for apartments on the Bulgarian Coast